DirtBikeStore UK Ltd Information Information

Mainland UK orders over £99 are shipped FREE of charge. Standard rate only £4.95 !
Non UK mainland and European shipping from £4.95. Click here for details

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About Us

Welcome to DirtBikeStore on-line shopping - Britains premier on-line off-road store!!

We are a fast growing company based in the UK who specialise in supplying those hard to find spares for Motocross, Enduro & Trail bikes from early 80's to present.

Our site has been developed by enthusiasts for enthusiasts, we have also included general tips and advice throughout our pages.

From trail riding to competition, we have all those everyday consumables and specialist goodies you need to make your off-road experience a great success! Our goal is to supply to enthusiasts as well as those racing and to also focus on the trail bike spares most often neglected by off-road retailers. Even if you can't see the exact product you are looking for we can probably get it for you in no time at all, simply call and tell us what you need !!

Our Telephone Lines are open:

Mon, Tues, Wed & Thurs 09:00 - 17:30 GMT Fri 09:00 - 13:00
Sat & Sun : Closed

Please Note: We no longer have retail premises, all purchases are mailorder only.

We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email Info@DirtBikeStore.co.uk

Making A Purchase

Just browse our On Line Catalog, and click on "Add To Shopping Cart" under any items that you wish to buy, this will put the items into your personal shopping basket. After you have finished making your selection, click on "Confirm Order" or "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Once we have received your order, an e-mail confirmation will be sent to you. If you do not require e-mail confirmation, please omit your e-mail address at checkout stage.

We accept credit card payment. . If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. All prices on this site are quoted in UK sterling and include VAT where applicable.

We accept most major credit cards, which includes Visa, Mastercard, Visa Delta Switch, Electron and Solo. Your credit card will be charged only when your order is ready to despatch, any backorders will also be charged at that time. You may choose to send your credit card information separately via phone, snail mail or over the Internet.

Shipping

Mainland UK orders over £99 are shipped FREE. UK Mainland shipping standard rate £4.95. Small packages charged at cost up to a max. of £4.95 finalised at despatch not checkout.

Please note that Non UK mainland orders will be charged according to weight which will be finalised at despatch not checkout. Please see our UK & European shipping charge guide for details of these shipping rates.

All our prices include VAT @ 15%. Orders placed outside of the European Union.

Please note prices quoted in Euros are approximate. Your order will be charged in Pound Sterling (£) as per the invoice total.

Delivery Schedule

Your order will, subject to stock availability be delivered usually within 7 days. If you require your goods on an urgent basis, please don't hesitate to contact us with your requirements by either E-mail or telephone.

International orders are generally delivered within 14 days. Please allow up to 21 days for items out of stock, please note there are no additional postage costs for sending out of stock items separately..

Feel free to contact us with regard to your delivery, by e-mailing Info@DirtBikeStore.co.uk or Telephone +44 (0)1278 424979

Back Orders

If your item is not in stock, we will back order for you, unless you specify otherwise when completing your payment details.

Tax Charges

For orders made from the UK or the European Union, 15% VAT is included in the purchase price where applicable.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer system. They are not held in clear text on any web site.

If however you are still not happy passing your credit card information to us, simply calls us on the contact number provided and we'll be happy to process your order manually.

Warranty & Returns

We are dedicated to your total satisfaction. In the unlikely event that you wish to return goods for exchange or credit note, they must be returned within 7 working days from the date of receipt and be in the condition in which they were sent with all original packaging. For reasons of hygiene, correctly supplied personal items that have already been used cannot be returned unless faulty. Please ensure you are happy with your purchase before using.

Please complete the returns note and supply date of purchase and invoice number. Please contact us for a returns number prior to returning, to be quoted in all communication with us.

CORRECTLY SUPPLIED GOODS: No credit will be given for carriage on returned items. Goods returned after 7 working days, or if the returns number, purchase date and/or invoice no. are not supplied, will incur a handling charge of 10%. Exchanged goods will incur a further shipping charge at cost on despatch.

INCORRECTLY SUPPLIED or FAULTY GOODS: Order shortages should be reported immediately. Faulty goods must be returned for inspection. DirtBikeStore will refund or replace the goods as required. Your statutory rights are not affected.

Reaching Us

If you need to reach us, please email Info@DirtBikeStore.co.uk, alternatively, you can call on +44 (0)1278 424979 or write to us at DirtBikeStore UK Ltd, 70 Woodbury Road, Bridgwater, Somerset, United Kingdom, TA6 7LJ UK

Complaints

We are continually striving to improve our processes and working practices, all complaints are analysed to further enhance our quality of service to you.

In the unlikely event that you feel the need to register a complaint, please contact us immediately. Your complaint will be acknowledged within 5 working days. We will provide a likely timescale for resolving the issue and keep you regularly updated. Please email Info@DirtBikeStore.co.uk Alternatively, you can call on +44 (0)1278 424979 or write to: The Manager at DirtBikeStore UK Ltd, 70 Woodbury Road, Bridgwater, Somerset, United Kingdom, TA6 7LJ

Privacy Policy

DirtBikeStore.com do NOT disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Only essential information required for the transaction is needed to complete your order. No other personal information is requested. Once we have received your order, we will only hold personal information for as long as it is needed for the purpose of the transaction. Should you require access to this information, or have any queries on privacy matters, please email Info@DirtBikeStore.co.uk , alternatively, you can call on +44 (0)1278 424979 or write to us at DirtBikeStore UK Ltd, 70 Woodbury Road, Bridgwater, Somerset, United Kingdom, TA6 7LJ, UK

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

MOTOCROSS ~ ENDURO ~ TRAIL
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This site copyright © 2000-2009 - DirtBikeStore UK Ltd.
All Trademarks Acknowledged
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DirtBikeStore UK Ltd, 70 Woodbury Road, Bridgwater, Somerset, TA6 7LJ. Tel: +44 (0)1278 424979,
Registered No. 04004314 VAT No. GB 824438134